Problems with order
How can I track my order?
Our estimated delivery time is 4-16 days. We recommend tracking https://www.swiship.com/track/ your order using the provided tracking number. If you have any further concerns, please contact our support team:support@synarry.com
My order hasn’t been delivered.
It is likely that the issue arose with the courier service. You can reach out them for support and assistance. Alternatively, you can email us, and we will handle it for you:support@synarry.com.
I am missing a piece for my model or I have damaged it while assembling.
No worries! Synarry offers excellent after-sales service and is willing to reissue missing or damaged pieces for customers within one year of purchase. Just contact us through our website for assistance.
Product
Are there any additional accessories required for your products?
Everything you need is already included in the product package.
Are your products accompanied by FSC and CE certifications?
Absolutely! Our products proudly carry both FSC and CE certifications, ensuring adherence to sustainable forestry practices and compliance with European safety standards.
Do you offer gift wrapping for your products?
Unfortunately, we do not offer gift wrapping services. However, our packaging is designed to be gift-ready, so you can present it as a beautiful gift without any additional wrapping.
Shipping
How long does it take for you to process and ship an order?
We strive to process and ship orders as quickly as possible, usually within 1-3 days.
Do you ship to my country?
We ship our products worldwide. However, certain exceptional circumstances or force majeure events may affect shipping to specific locations. If you have any concerns about shipping to your country, please reach out to our customer support team for the most up-to-date information regarding shipping availability at support@synarry.
Can I place an order now but have it shipped at a later date?
Yes, you can place an order and request a delayed shipment. During the checkout process, there will be a section for additional information or special instructions. Please provide the desired shipping date or any specific instructions regarding the delayed shipment in that section. Our team will ensure that your order is shipped according to your requested timeframe.
Return
How can I return a product?
At Synarry, we have a customer-friendly return policy. If you are not satisfied with your purchase, you can return the item within a specified timeframe. Please ensure the item is unused, in its original packaging, and accompanied by the proof of purchase. Once we receive the returned item, we will initiate the refund process. For more detailed information, please refer to our "Return Policy" page on our website.
How do I initiate a return?
We offer a 30-day return and exchange policy along with a one-year warranty. Once we receive the item, we will refund your money. If you have any questions, please contact us at support@synarry.com
Payment
What forms of payment do you accept?
We accept payments via Visa,Mastercard,Maestro,American Express,JCB,Diners Club,Apple Pay and Google Pay.
Corporate clients
I want to become your partner.
That’s wonderful! We provide excellent partnership opportunities with competitive terms, bonus programs, and more. For more information and to discuss the details, please contact us at wholesale@synarry.